Return and Refund Policy

Last Updated: [Jan 28th,2024]

Thank you for shopping at [Elailan]! We are committed to providing you with high-quality products and excellent customer service. Please read our return and refund policy carefully to understand the terms and conditions for returning items and seeking refunds.

Return Policy:

1. Return Period:
   • You have the appointed days from the date of delivery to initiate a return after you and Elailan agree with a final decision .
2. Eligibility:
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
3. Non-Returnable Items:
   • Certain items are not eligible for return, including personalized or custom-made products, perishable goods, and gift cards.
4. Return Authorization:
   • Before returning any item, please contact our customer service team at [customer service email/phone] to obtain a Return Authorization (RA) number.
5. Return Shipping:
   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service for returns.
   • If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label.

Refund Policy:

1. Refund Options:
   • We offer refunds in the form of the original payment method or store credit, based on your preference.
2. Refund Processing Time:
   • Refunds will be processed within 7-10 business days of receiving the returned item.
3. Partial Refunds:
   • Partial refunds may be issued in cases where only part of the order is returned.
4. Defective or Damaged Items:
   • If you receive a defective or damaged item, please contact us immediately. We may offer a replacement or a full refund.

How to Initiate a Return:

1. Contact our customer service team at [customer service email/phone] to obtain a Return Authorization (RA) number.
2. Pack the item securely, including all original packaging and tags.
3. Clearly write the RA number on the outside of the package.
4. Ship the package to the address provided by our customer service team.

Policy Updates:

We reserve the right to update our return and refund policy at any time. Any changes will be posted on this page.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at [customer service email/phone].

Thank you for choosing [Elailan]!